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Tag: Catalyst Newsletter

Beaverton Business (Catalyst Newsletter): Your customers are your fans, treat them well

| August 1, 2018 | 0 Comments
Beaverton Business (Catalyst Newsletter): Your customers are your fans, treat them well

By Spencer Rubin Last Month, I took my son and wife to a Portland Timbers MLS Soccer Game.  It was sunny, warm and a perfect night to enjoy time together at a sporting event. As we entered the stadium, I handed my ticket to the ticket taker, who had zero eye contact.  She took the […]

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Beaverton Business (Catalyst Newsletter): Don’t wait!

| July 1, 2018 | 0 Comments
Beaverton Business (Catalyst Newsletter): Don’t wait!

By Spencer Rubin Recently, I have spent some time helping a wonderful teenager find employment.  I connected her with a friend of mine that owns some local businesses.  The teenager dropped off her resume, then awaited a call for an interview.  When I checked back in a week or so later, the teen had not […]

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Catalyst – The Newsletter: Nobody cares like mom

| June 1, 2018 | 0 Comments
Catalyst – The Newsletter: Nobody cares like mom

By Spencer Rubin April 1977…a young 7-year old boy awoke to a rare early Spring Sunlight streaming into his bedroom. But it was not the sun that woke him…something was not right. There were many voices in the house. The boy jumped out of bed…padded down the hall…to find the home filled with friends and […]

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Catalyst – The Newsletter: Do you have daily silence time?

| April 1, 2018 | 0 Comments
Catalyst – The Newsletter: Do you have daily silence time?

By Spencer Rubin Let me ask you a question.  Whether you are an employee…a manager…or an employer, are attention, memory and problem solving important skills for success to you? If your answer is YES, and it should be, then you might want to carve out some daily silence time. This version of the Catalyst is […]

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Catalyst – The Newsletter: Super Bowl MVP Nick Foles on failure

| March 1, 2018 | 0 Comments
Catalyst – The Newsletter: Super Bowl MVP Nick Foles on failure

By Spencer Rubin While it’s still fresh on our minds, lets talk about The Super Bowl! Not football, but Super Bowl MVP Nick Foles. Foles was drafted by the Philadelphia Eagles years ago, and after a good rookie year, he was actually traded away to the Los Angeles Rams. You see, the Eagles drafted Carson […]

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Catalyst – The Newsletter: Let Your Mind Wander

| February 1, 2018 | 0 Comments
Catalyst – The Newsletter: Let Your Mind Wander

By Spencer Rubin Have you noticed…No One day dreams anymore? Gone are the days of staring off into space, letting your mind wander, thinking of nothing, and allowing the boredom generate genius! Who has time to day dream anymore?  God forbid we allow ourselves to be bored.  If we’re not doing actual work, we are […]

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Catalyst – The Newsletter: Set the Tone for 2018

| January 1, 2018 | 0 Comments
Catalyst – The Newsletter: Set the Tone for 2018

By Spencer Rubin It’s the 1st quarter, and it’s up to you to SET THE TONE for 2018!  For everything!! Recently, my wife and I each had 2 separate, polar opposite customer service experiences. My wife needed to buy a few things for one of our 3 kids, and was in a hurry so she […]

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Catalyst – The Newsletter: Need Sleep? Don’t Turn Anything On!

| December 1, 2017 | 0 Comments
Catalyst – The Newsletter: Need Sleep? Don’t Turn Anything On!

By Spencer Rubin I typically have no issues falling asleep. But recently, one evening, I just could not drift off. I started to reach for my phone, to jump on social media to pass the time. But…then I stopped. I lay back and stared at the ceiling. I thought about a couple of fun projects […]

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Catalyst – The Newsletter: Are you a Destination Coach or Manager?

| November 1, 2017 | 0 Comments
Catalyst – The Newsletter: Are you a Destination Coach or Manager?

Are you a destination business?  In the picture above, the gent on the left is a Destination Trainer!  A Destination Coach! Saturday, October 14 was Alex Rojas’ last day at the gym I belong to.  For the last 2+ years, I have spent almost every Saturday and Monday with Alex. His Boot Camps were fun, […]

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Catalyst – The Newsletter: Don’t Go That Route

| October 1, 2017 | 0 Comments
Catalyst – The Newsletter: Don’t Go That Route

When life presents you the opportunity to shine, don’t let it slip through your fingers! When a customer has a question, answer it QUICKLY! No ignoring…no waiting! If one of your beloved clients, who have chosen to spend their hard earned money with you has a problem…JUMP at the opportunity to fix it. OR…just flat […]

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