Pacific Gas & Electric – How we get you back in power

Pacific Gas & Electric – How we get you back in power

We’ve got answers


My power went out last week. I saw a PGE truck outside, and then it drove away but my power was still out. What gives?


It’s all about responding efficiently. Often, you’ll first see an “eagle” — one line worker in a small bucket truck who assesses the situation. If it’s damage that can be repaired safely by one person, that line worker will get to work. But if it’s more complex, the eagle calls for the type of crew and equipment needed.

If there is a downed line or fallen tree, the eagle will also secure the area and may call in flaggers to divert traffic before moving on to the next outage or downed line. A tree crew may arrive next if there are fallen trees that need to be cleared before repairs can be made.

Our crews are committed to making repairs as quickly as safety, and Mother Nature, allows. If it’s a major outage, it’s all hands-on deck at PGE, and there are many people working together behind the scenes to get you back in power.

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