It’s 2021 and there are so many new ways to correspond… but why are we so bad at it?
Well, here we are…about to enter the Summer 2021. Lots of bizarre, scary, odd things in the last year, right?
One thing that has not changed? Humans have never had more ways, avenues and devices to communicate with…AND… humans have never been worse at: Correspondence!
There is not a day that goes by, that I don’t call, text or email customers, employees, vendors…asking some kind of question.
And… there is not a day that goes by, that many simply just don’t reply.
I should not take it personally…but I do. It disappoints me. It angers me!
I need answers. Why can’t I just get a simple answer from some people?
So, this will be short: Managers and Owners…how awesome are you at giving answers? Do you reply to your employees and customers who have questions? If you do, do you get back to them quickly?
If you do, you are top of the heap! If you do not, you are simply status quo…or worse.
Remember this: Status Quo Is The Killer Of Excellence!
So… some unsolicited end of the year advice: Resolve to enter The 2nd 1/2 of 2021 as a “Master Reply-Er”!!!!
Never let one query, question, email, text, call, or note from your employees or customers go unanswered! AND, answer them quickly.
You are certainly not too important for them. And don’t tell me you are too busy to reply. That would just make you a liar!
Your customers and employees are the most important people in your business life. You need them!
So, reply…respond…and respect!!
- BE GREAT! JUST BEING GOOD, KILLS GREATNESS!
- MAKE IT EASY FOR PEOPLE TO DO, AND KEEP DOING BUSINESS WITH YOU!
- LOOK UP…AND SURPRISE SOMEONE!
Spencer Rubin is a sales/marketing expert and a passionate advocate for the success of small, local business owners. To sign up for Spencer’s weekly Catalyst Newsletter, contact 971-732-4745.
“Don’t give up, don’t EVER give up” ~Coach Jim Valvano