Nice guys (and girls) finish last? Really? I disagree
#CatalystBusinessNewsletter Maybe it seems that way when you’re young. and, I’ll concede...
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What’s the difference maker? People come first!
#CatalystBusinessNewsletter This month’s article is one of those dust rag moments. Just...
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What you call ‘em matters! Have you ever met Taco Bell Tina?
#CatalystBusinessNewsletter So, a couple times a month, I treat myself to some Taco Bell....
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Positive Words! Tell them something good
#CatalystBusinessNewsletter Ever had someone in your life, that always complained. Rarely...
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Business is no different than dating! Do you make your customers feel special?
#CatalystBusinessNewsletter Did you ever meet someone at a party, in a bar, in a college...
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They could have saved me as a customer (Update from last month’s story)
#CatalystBusinessNewsletter So, last month, I wrote about a poor customer service...
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Customer service is a lost art: Is your company about building relationships?
#CatalystBusinessNewsletter If you are a business owner or manager, I have ONE New Year’s...
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Conversation skills require practice: A teacher shares her story about the importance of conversation
#CatalystBusinessNewsletter One thing that is a toughy in today’s world: Humans (all...
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You may not be a soccer coach… but you are a coach – So, make a difference
#CatalystBusinessNewsletter When I was a younger father, I coached all 3 of my kids in...
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The power of thank you! It’s easy to forget.
#CatalystBusinessNewsletter It’s easy to get so busy, you simply overlook it. Who have you...
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Are you reliable? Well, are you???
#CatalystBusinessNewsletter Are you reliable as a manager? As an owner? As a business? Can...
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Even with all this amazing technology… Give your customers magic
#CatalystBusinessNewsletter They like to be dazzled! They like to be surprised! They like...
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