What you call ‘em matters! Have you ever met Taco Bell Tina?
So, a couple times a month, I treat myself to some Taco Bell. Nothing fancy…just the regular taco meal…with a Dr. Pepper.
In my most recent visit, I was not in a bad mood or anything.
There was nothing special about the day. It was just a generic day. Nothing wrong. Nothing amazing. I was just trudging through.
As I got to the drive thru menu and microphone, this effervescent voice flew forward: “Hi hon. Welcome to Taco Bell. You just tell me what you want, when you’re ready!”
The combination of the positive tone and being called “Hon” caught me by surprise. A nice surprise.
I ordered, and was told: “Ok Hon, I’ll have everything for you at the window!”
I paid and as I was pulling away, Taco Bell Tina yelled after me. “Have an amazing day sweetie!”
WOW…ok, so in the span of 3-4 minutes or so…I was called “Hon” twice…and “Sweetie” once.
Driving away…I noticed my mood was up…up…up!
Now, “Tina” is a woman in her late 50’s or 60’s. She can get away with calling someone sweetie or hon. If an 18 year old called me Hon… different story.
If I, as a 52 year old male, called someone “sweetie” or “hon”…it just would not sit well.
BUT…the moral of Taco Bell Tina’s story is: Positive words and effervescent tone change days. They change moods. “Tina” took me from an average day and mood…to an awesome, positive mood…and altered the rest of my day…in a good way.
You can do the same to customers, co-workers, employees, etc…! Surprise them. Impact their day in a great way. Just watch out who you call “sweetie” or “hon”.
- TELL THEM SOMETHING GOOD…ON A REGULAR BASIS!
- MAKE IT EASY FOR PEOPLE TO DO AND KEEP DOING BUSINESS WITH YOU!
- LOOK UP…AND SURPRISE SOMEONE!
Spencer Rubin is a sales/marketing expert and a passionate advocate for the success of small, local business owners. To sign up for Spencer’s weekly Catalyst Newsletter, contact 971-732-4745. “Don’t give up, don’t EVER give up” ~Coach Jim Valvano