When you have the opportunity to make a difference… Don’t fail!
Technology is amazing! Such cool stuff…but it has simultaneously created massive roadblocks to human connections and relationships.
Don’t get me wrong…I love technology…and on paper, it’s given us more opportunities to connect. But in general, we are failing!
- When someone calls & leaves a message…Call them back!
- When an employee has succeeded…Pull them aside, and congratulate them in person…Apart from putting it in writing!
- When a customer continues to illustrate his or her loyalty…Thank them! Phone call or thank you card/letter are best…But an email can work too.
- When someone important to you celebrates a birthday or anniversary…Don’t cop out with just a text or social media post! Call them!!
- When someone needs a lift…Act! Stop by their office…Call them…Send them an email…Run up to them in the parking lot and ask how you can help! Don’t just observe. Engage and act!
- Along those same lines…When someone has gone out of their way to help, make a difference or perform…Recognize that! Do not be a passive observer. Recognize their effort and accomplishment!
- When a friend, business associate, coworker, and for heaven’s sake, a customer’s calls, emails or texts…Reply! Reply! Reply!
We live in a world with so many communication avenues. It’s awesome! But that same world is one where many humans have dissolved into awful communicators!
Calls not returned. Emails not replied to. Texts forgotten about or ignored!
**THE GREATEST GIFT YOU CAN GIVE ANOTHER HUMAN BEING IS YOUR TIME!**
And…returning calls, emails and texts is giving someone time.
When you fail…intended or not…you are telling someone: You are not important enough for a reply! Your needs or message are not important to me! I am too busy for you! I don’t care!
So…the moral of the story is: Take a few seconds here and there and act. Call back, reply, give someone an answer to a question. Even if the answer is no…failing to reply is not answering. It’s telling someone they are not important enough to garner your attention. As soon as you can is best, but heck…even later in the day or the next day is better than not at all.
- BE GREAT! JUST BEING GOOD, KILLS GREATNESS!
- MAKE IT EASY FOR PEOPLE TO DO, AND KEEP DOING BUSINESS WITH YOU!
- LOOK UP…AND SURPRISE SOMEONE!
Spencer Rubin is a sales/marketing expert and a passionate advocate for the success of small, local business owners. To sign up for Spencer’s weekly Catalyst Newsletter, contact 971-732-4745. “Don’t give up, don’t EVER give up” ~Coach Jim Valvano