You Had a Chance! Put a little effort into customer service and thrive
#CatalystBusinessNewsletter
What do you say to a customer says: “Thank you”?
“You’re Welcome” or “No Problem”? Nothing wrong with that…or is there?
“You’re Welcome” let the customer know you put in some effort, and that you are willing to repeat that effort in the future.
“No Problem” is a response that has picked up as a popular response, but it might imply your effort could have been an inconvenience or hassle, but this time, it was okay. The “No Problem” answer can also harbor the implication that you’ve just done the client a big favor…something you really didn’t have to do…when, in fact, the customer is the one who did you the favor…by choosing to do business with you.
Personally, I think we can do better than generic, status quo answers such as “Thank You” and “No Problem”.
Perhaps we need to work on more personal, energetic, meaningful answers. Responses that resonate with customers…and make them want to come back.
What could some other ideas be, for some more impactful answers to our customers’ gratitude?
How about:
- Thank YOU for doing business with us!
- Thank YOU for choosing us!
- I/we appreciate your business/support!
- It’s my pleasure!
- It’s a pleasure to serve you!
- I’m so happy to be able to serve you!
Perhaps these answers clearly signal that you deeply appreciate their choice in doing business with you. They signify you are/were quite happy to help them. They are the honored guest after all…so it should be quite the honor to serve them. Don’t miss out on letting them know how much of an honor it is to serve them!
Remember, we operate in highly competitive business environments. The little things matter more than ever. There are dozens if not hundreds of choices for customers to choose from…brick and mortar and online…so customers can be quite discerning. This means, it’s upon us to provide the most positive experience for them. This spans from the moment the walk through our door, or jump on our website…the amount of time they spend with us…all the way to the exact moment they depart. Today, the smallest details matter and yield tangible results.
Words matter. Words are powerful.
After all, once our customers have spent time with us, used our services and purchased our products…those final words we leave them with will leave a lasting impression. They will effect our clients’ relationship with our businesses. They may well determine whether customers will return to us.
Think about how you like to be treated by business you have chosen to gift your hard-earned money to.
How we interact with our customers…and express our immeasurable gratitude…increases our chances of having them return, as well as tell their friends and associates about us.
- You’re Welcome
- No Problem
- Not A Problem
They are ok responses. Just meh. Status quo. All of us can do better. Should do better. And…THRIVE!
- Make it easy for people to do and keep doing business with you!
- Look up…and surprise someone!
Spencer Rubin is a sales/marketing expert and a passionate advocate for the success of small, local business owners. To sign up for Spencer’s weekly Catalyst Newsletter, contact 971-732-4745.
